Lightfeet Terms of Supply
Acceptance of Orders
You warrant that all information you supply to us at the time of placing an order (Order) for products that are offered for sale by us through the Website (Products) and in connection with an Order made using the Website, is true and correct.
By placing an Order you are offering to purchase a product on, and subject to the following Terms of Supply.
Your receipt of an Order confirmation does not indicate our acceptance of your Order and it does not confirm our offer to sell. Lightfeet has the right to accept or decline your Order at any time after receipt of your Order. All Orders placed must obtain pre-approval with an acceptable method of payment of Lightfeet. We may require additional verifications or information before accepting any Order.
Lightfeet reserves the right to refuse any Order without giving reason. If we cancel an Order, we will make all reasonable attempts to contact you using the details provided. All received monies will be refunded using the method of payment received.
We may correct any errors which appear on the Website and reject any Orders which have been received in connection with such errors.
Lightfeet has the right to refuse or cancel any Orders placed for Products listed at the incorrect price.
Lightfeet’s right to refuse or cancel any Orders will apply whether or not the Order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your Order is cancelled, Lightfeet will immediately issue a credit to your credit card account in the amount of the charge.
Change of Address
Lightfeet cannot be held responsible for an incorrect address being entered on your Order. If you complete your Order and then notice that the address details are incorrect, please contact Lightfeet immediately [email protected]
You must pay Lightfeet for the Products at the time of placing your Order using the Website. Lightfeet accepts Visa, MasterCard and PayPal. You must comply with the terms and conditions of these providers.
If you elect to pay by Visa, MasterCard or PayPal, charging or debiting of your payment card will only be made when you elect to pay for the items you have ordered at the end of the check-out. Prior to this step, your Order will not be recorded or processed.
Upon receiving your Order we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Goods will not be dispatched until this pre-authorisation check has been completed. If the issuer of your payment card refuses to, or does not authorise payment for any reason, then you will be notified of this immediately prior to completing your purchase using the Website at the check-out stage. Your card will be debited once the Order has been accepted.
Please see PayPal for information on PayPal payments.
Lightfeet does not convert the total price of Orders into other currencies. We will bill your credit or debit card or PayPal account in Australian dollars and the card company or PayPal will convert the charges for you. If you have any questions about currency conversions please contact your bank or financial institution.
The actual price charged to overseas customers will be subject to the exchange rate applied by the customer’s credit or debit card company at the time the Order is processed.
Customers outside Australia may also be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements. These charges must be paid by the person who placed the Order.. Customs policies vary widely from country to country. Therefore we suggest that you check the requirements in your country before placing an order. We will not be liable for any custom or import duties. Please refer to the Customs Tariff Act 1995 for tariff classifications, duty rates, interpretive rules and information on preference schemes, other concessions and exemptions that may apply to your goods.
Account discount codes may be offered to account holders or selected buyers from time to time. These discount codes are only redeemable by the registered account holder and are only available for use until the lapse of the expiry date of those discount codes.
Promotional discount codes may be offered from time to time on certain products. These discount codes will be available for a limited amount of time only.
The entire amount of any discount code must be used in one single transaction. Refunds will not be given for any leftover value. Discount codes do not cover the cost of shipping unless stated otherwise.
Your credit card details are not stored by the Website, they are passed securely through eWAY’s online payment gateway. All supplied sensitive credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database.
When placing an Order, you undertake that you are an authorised user of the credit or debit cards, or alternative method of payment, used to place your Order. If you are not the cardholder listed on the credit card, do not make a purchase using the Website. Lightfeet will report any instances of credit card fraud to the Australian Police, banking authorities and/or financial institutions.
In assessing your request for goods or services, we may use your information for the purposes of the prevention and detection of fraud.
Customer satisfaction is important to us. If you are unhappy for any reason, you may return the product to us within 21 days of receiving the order.
Please check your delivery carefully to ensure the product delivered matches your order and is not damaged. It is important to note that due to the robust nature of the product, damage incurred to the packaging does not necessarily mean damage to the actual product.
All returns and exchanges must be co-ordinated by contacting Lightfeet on [email protected]
All returns and exchanges are covered by our returns policy.
Limitation of Liability
To the extent not prohibited by law, in no event shall Lightfeet be liable for personal injury, or any incidental, special, indirect, or consequential damages whatsoever, including, without limitation, damages for loss of profits, loss of data, business interruption, or any other commercial damages or losses, arising out of or related to your use or inability to use the Products, however caused, regardless of the theory of liability (contract, tort, or otherwise) and even if Lightfeet has been advised of the possibility of such damages.
Some jurisdictions do not allow the limitation of liability for personal injury, or of incidental or consequential damages, so this limitation may not apply to you. In no event shall Lightfeet’s total liability to you for all damages (other than as may be required by applicable law in cases involving personal injury) exceed the amount you have actually paid to Lightfeet for the Products. The foregoing limitations will apply even if the above stated remedy fails of its essential purpose.
Australian Consumer Law
In Australia, statutory consumer protection laws including the Competition and Consumer Act 2010 (Cth) give you rights which cannot be excluded, including consumer guarantees as to merchantability, fitness for purpose, supply by description, repairs, and title. The preceding terms of supply are subject to the rights you have under that legislation.
If Lightfeet is liable to you under the Competition and Consumer Act 2010 (Cth) or similar state legislation, to the extent to which Lightfeet is entitled to do so, Lightfeet limits its liability in respect of any claim under those provisions to: in the case of goods, at Lightfeet’s option: the replacement of the goods or the supply of equivalent goods; the repair of the goods; the payment of the cost of replacing the goods or of acquiring equivalent goods; and, in the case of services, at Lightfeet’s option: the supplying of the services again; or the payment of the cost of having the services supplied again.
If you have any questions about these Terms of Supply, please contact us using the information below:
Interpod Pty Ltd
PO Box 500
Brighton VIC 3186,
A.B.N.: 55 086 495 954
Lightfeet Pricing Policy
All of our prices are in Australian dollars (AUD). For Australian orders our prices will show the additional GST charge. For overseas orders the prices exclude GST (Goods and Services Tax), local taxes or duties in country of destination if they are applicable.
Lightfeet regularly reviews pricing within the footwear accessory industry to provide our customers with the latest, competitive prices. Product prices are dynamically updated by our in house purchasing system when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
Follow Up Emails
We may send out an email after your sale is completed in order to elicit a review of your purchased products. This email may come from a third party email address via the Customer Reviews service CusRev.
You are under no obligation to review our products, however if you enjoy your Lightfeet products then your review would be appreciated.